Personal Message:

The Lifetime Warranty Against Manufactures Defects and Repair Program were designed to provide unbeatable service and the assurance to our customers of our commitment in providing the world’s best sunglasses. Our goal is to bring consumers the highest degree of quality, durability, and customer care matched with the industries most advanced technology to insure customer satisfaction. We strive to cross all industry lines and provide our customers with the worlds best warranty and service. We too are consumers and when we purchase products we understand the importance of a warranty that not only protects your investment but allows you the right to be human and have an accident. When the president of Ocean Waves purchased a $600 cell phone, dropped it and was told that his only option was to reach into his pocket and provide another $600, he came to conclusion that there was something missing in his cell phone providers service and warranty; a repair program!

Repair Program:

We understand that accidents, as well as wear and tear do occur. We take pride in providing exceptional service, we do not want you to just throw away your Ocean Waves when an accident happens, and we want you to be the proud owner of Ocean Waves for a lifetime. For this reason we have designed an unbeatable repair program that offers replacement pieces and/or parts at a nominal fee. If your glasses ever break due to reasons other than those covered under our warranty we will offer as a courtesy lenses, frames, and frame parts at a very low cost. See the below chart for a break down of the current repair charges. These charges are offered only to those customers who mail in a pair of existing Ocean Waves needing repair. Parts are only sold al la carte through this program.

Product			Price
Mirrored Lenses (Offshore Blue, Backwater Green, Crown Royal Luminator			$45.00
Non-Mirrored Lenses (Grey or Amber)			$30.00
Metal Frames			$54.50
Non-Metal Frames			$39.50
Temples/Straps			$24.00
Titanium, Blades, Rimless Sets			$80.00
Convertible Accessory Set			$25.00

Please send your glasses to the below address. Include the following in your shipment to us: all broken pieces and/or parts of the glasses, a brief description stating the problem, a daytime telephone number or email address, a return physical address (no PO Boxes), and payment of $7.00 for return shipping and handling.

Where to send?

Address Ocean Waves, Inc. Attn: Repair Dept 76 Levy Road Atlantic Beach, FL 32233

We suggest when shipping your package to us that you use a method that will allow you to track your package and prove delivery. We cannot be held liable for any lost packages through your shipping source.

Click here to download Repair Order Form.

The process

Once we receive your glasses we will inspect them to determine warranty status. If your glasses are covered under warranty we will fix the appropriate defective parts and return your glasses. If glasses are not covered under warranty we will contact you with your repair options and any charges that may apply.

Normal turn around time is approximately two weeks. Turn around time is dependant on payment, availability, and contact information. If you have read the above warranty information and feel your glasses will not be covered, please include the appropriate payment amount to reduce wait time. Also, be sure to include contact information, such as phone, email, and address so that we may reach you Monday thru Friday 9:00 – 5:00 EST if a problem does arise in the completion of your repair.

What if my style is no longer offered?