At Ocean Waves we offer a limited lifetime warranty against manufacturer defects on all current production frame models and lenses. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.
For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, their country of residence, the benefits conferred by Ocean Waves Sunglasses Limited Lifetime Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Ocean Waves Sunglasses Limited Lifetime Warranty does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations. (Not sure if we need this as we only sell from the US right now.
How to Make a Claim (Warranty or Repair)
If you need to make a Warranty or Repair Claim, please fill out the following Warranty and Repairs Form (Hyperlink). As part of a valid warranty claim, a proof of purchase from either Ocean Waves Sunglasses or one of our Authorized Dealers(Hyperlink) will be requested as part of the warranty process and assessment. If you made your purchase in our local Atlantic Beach store please contact us(Hyperlink) anytime in store or via the Warranty and Repairs Form (Hyperlink).
A proof of purchase will be requested as part of the warranty assessment. Depending on the issue, the frame or corresponding defective part will be replaced or repaired directly by the retailer.
If you made your purchase online on either www.oceanwaves.com or www.oceanwavessunglasses.com please contact our Customer Care at (844) 437-9788 or online at email@example.com. If warranty conditions apply to the defect of your frame, your product will be replaced with a new one or, if the model is not available or in production anymore, then at our discretion you will either be refunded or provided with a coupon of the same value to be used for a new online order.
If your product needs repair, please complete our Warranty and Repairs Form (Hyperlink) or contact us directly at (844) 437-9788
Still Need Help?
Should you need help with any other service issue, please call us at (844) 437-9788 or email us at firstname.lastname@example.org and we will be happy to assist.