Warranty

At Ocean Waves we offer a limited two (2) year warranty against manufacturer defects on all current production frame models and non-prescription lenses. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear or issues connected to damages to prescription lenses.

For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, their country of residence, the benefits conferred by Ocean Waves Sunglasses limited two (2) year warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Ocean Waves Sunglasses limited two (2) year warranty does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations. 

 

How to Make a Claim (Warranty or Repair)

If you need to make a Warranty or Repair Claim, please mail or bring in to: 248-3 Levy Rd Atlantic Beach, Fl 32233.   As part of a valid warranty claim, a proof of purchase from either Ocean Waves Sunglasses or one of our Authorized Dealers will be requested as part of the warranty process and assessment.  If you made your purchase in our local Atlantic Beach store please contact us anytime in store (904) 372-4743.

A proof of purchase will be requested as part of the warranty assessment.  Depending on the issue, the frame or corresponding defective part will be replaced or repaired directly by the retailer.

If you made your purchase online on www.oceanwaves.com please contact our Customer Care at (904) 372-4743 or online at info@oceanwaves.com.  If warranty conditions apply to the defect of your frame, your product will be replaced with a new one or, if the model is not available or in production anymore, then you are eligible for our current Trade In policy towards a new pair.

 

Trade Ins

Call in to hear about our current trade in policy. (904) 372-4743

 

Repairs

If your product needs repair, please mail to 248-3 Levy Rd, Atlantic Beach, FL. 32233 or contact us directly at (904) 372-4743. If mailing, please include you best contact information and a short note of what you need done. We will call you for any charges over the phone so no need to put you credit card number down. 

 

 Still Need Help?

Should you need help with any other service issue, please call us at (904) 372-4743 or email us at info@oceanwavessuglasses.com  and we will be happy to assist.